Challenge: Vigilance Risk Solutions- A phone tree with unlimited add on options
Starting a business can be quite a challenge. There are endless amounts of things to consider and choose. One of the biggest choices is a telephone carrier for a growing company. When considering the business phone options available, there are many factors to take into account. How many employees need phones, is there a space for physical desk phones, will employees be working remotely, how will callers be able to get ahold of the employees. When designing a call route for his growing company, Ty Smith, the CEO of Vigilance Risk Solutions knew he needed his callers to reach the desired destination 100% of the time. Time and efficiency are critical in his industry. He quickly learned that not all VoIP company’s are reliable. With the rapid expansion of his company he also needed to be able to add users and employees easily without effecting the original call route. With other phone companies this was much easier said than done. For example, with the previous phone company, he designed a call flow that had him positioned as the last person to receive an inbound call. Unfortunately calls were ringing straight through to him, bypassing the 3 employees that were designated to receive the call before him. This presented a substantial efficiency problem for him and was one of several reasons he began looking for a different telephone service provider.
BlueCloudUSA quickly designed a call route for Ty and Vigilance Risk Solutions that had everything clearly labeled in the phone system. One feature that many companies find useful is that BlueCloudUSA actually gives its customers login credentials and access to control or label their own phone system, if they choose, at no extra cost. This is beneficial if employees change or their role in the company changes. It allows the customer to remain in control of their phone system. BlueCloudUSA is also easily accessible. With a simple email Ty or his designated employees can alert the BlueCloud Support team to make any alterations to the call route. A smooth and seamless process compared to interactions with other telephone providers.
Since switching to BlueCloudUSA, Ty and his team at Vigilance Risk Solutions have been able to expand and design a phone system that works best for them. They can add employees or delete them based on the current need. They are now confident that calls will arrive at the desired location. With BlueCloudUSA the efficiency and productivity of its employees has multiplied. Ty recommends, if you’re looking to grow your business, when it comes to technology, in order for people to reach out and give you their money and business, you can’t go cheap. It makes you look like a JV team instead of a Varsity team. With BlueCLoudUSA you will be on the Varsity team.