Challenge: Harris Personal Injury- VOIP Call quality across multiple locations
As any IT person can tell you, their job is flooded with complaints. You hardly hear about the good stuff. For Brian Wood at Harris Personal Injury Law, he hears just about everything. Most of the time it is computer issues or simple tech questions, but then there are issues that require a little help. Harris personal law has over 100 employees and multiple locations throughout California, so when Brian started receiving complaints about the call quality from all the locations he knew he had to reach out to BlueCloud USA to resolve the issue. Reports were coming in about calls dropping, no sound when phone was answered, and spotty sound when a call was received.
He contacted BlueCloud Support and received a response within a few minutes. The first step was to reboot all of the phones, routers and modems, however when that didn’t work, Brian had to get a little creative. When Brian realized the phones were running on the internet and they were using a database synchronizing software to connect all of their locations, he quickly determined he needed to adjust the use of the bandwidth of the internet each location was being provided. We helped him troubleshoot any problems we could and helped determine there was just too much information being transferred through the internet at one time and it was affecting the call quality for all of the office locations. BlueCloud closely monitored the account to ensure everything got back to running smoothly.
Any VOIP system is interdependent on the internet that a customer is using. We always are willing to go the extra mile and talk to a customers IT person or advise them, to help set them up for success. We do not provide or recommend internet specifications, however we will always be here to help troubleshoot with you. Rest assured that we are just an email away.