Challenge: Conference Calls and Remote Employees
If you are like Ty Smith, CEO of Vigilance Risk Solutions, then you have undoubtedly begun to see a shift in the desired work place. Business and office environments have changed over the past 10 years. There is a rise in collaborative office spaces, and there is a need for remote or distance workers. This becomes especially true as a company expands and can provide service to more of the United States. This becomes challenging when you need to have an “All Hands Meeting” once a week. For Vigilance Risk Solutions a conference call works perfectly for his needs, the problem is getting it to work smoothly.
As you have probably encountered, conference calling can become stressful at times. Arranging a meeting with a big client should not be the most stressful part of the interaction. For many, like Ty, communication within the company is paramount. Calls dropping, echoes, or even a limit on how many callers can participate in a conference call adds stress. With his growing company Ty needed a way to reliably connect all of his employees for a weekly call that everyone could join in on, no matter their location.
We immediately put Ty at ease and let him know that we stand behind all of our phone features. We added a pin code to the conference line that enabled an extra level of security for each call. The pin code can be easily changed for each meeting, regulating who can listen in and participate on calls. Empowering Ty to decide the guest list for each meeting. Adding a pin code to the a conference line has changed the efficiency of Vigilance Risk Solutions. Privacy and security are no longer a concern and Ty has an efficient way to communicate with his team a crossed the US.
BlueCloud listen and understand that every customer values different aspect of their telephone service. The attention to detail and ease of use for the customers is our number one priority. BlueCloud offers a dedicated conference feature that allows multiple callers to call in use a pin code to gain access to the conversation. We helped Ty gain the confidence knowing that wherever his employees need to travel, they will still be able to participate and collaborate as if they were sharing an office space.