Job Description:
BlueCloudUSA is a growing telecommunications company based in San Diego. We are looking for an energetic person to join our Support Team. The installation technical support representative will help install new BlueCloud customer phone systems onsite, assist our Support Team with support inquiries & calls, conduct onsite technical trainings and site visits.
We are looking for an individual with a technical background and an understanding of networks, routers and telecom systems. Experience in the Telecommunication, IT and/or Internet industry is a plus, but not necessary for the position.
We are a telecommunications company that strives for the best internal team communication in addition to top-notch quality service and customer support. Our team members communicate with one another and have the tools to stay organized and on track throughout every process. Completing BlueCloud installations means making sure businesses have proper wiring setup, installing physical telecom hardware or virtual software for every new customer employee, making sure the Internet is working at each work station, every phone is up and running, understanding what customers want and need, resolving any last minute tech issues, making changes to a customers’ existing account with our team or adding additional features to an account and everything in between. In order to do a great job, this means communicating with the support and on-boarding teams and using the project management tools in place to create successful installations and site visits.
We are looking for a tech experienced, upbeat, organized, detail oriented, career driven, easy going, and fun loving super star to join our team. When you apply for the position, please make sure to include one of your hobbies and what you like to do on the weekends for fun. If this is included in your application email, then you’re off to a great start and you will definitely stand out!
Job Title:
Installation & Technical Support Representative
Compensation Range & Benefits:
Hourly compensation rate of $18-20/hour based on experience. Full time position.
Skills Needed For This Job:
- High Motivated
- Positive and upbeat personality
- Problem solver
- Ability to work without supervision
- Self motivated and driven
- Detail oriented and ability to multitask
- Effective communicator and team player
- Ability to prioritize
- Perform well in stressful situations
- Customer service skills
- Computer and technical skills
- IT, Network and Internet Knowledge
- Customer Service and Support Experience
- Knowledge of CRM, Project Management tools and Ticketing Systems
- Telecommunications knowledge is a plus
Major Goals and Responsibilities:
- Manage and complete one site customer installations and on site visits to customers
- On site customer support, customer happiness, customer experience- provide the best possible interaction with all customers at all times
- Make sure questions and inquires are answered and resolved as soon as possible
- On site educational trainings and follow up visits
Primary People to Contact:
- You will be working closely with the Support Team and On Boarding Coordinator.
- BlueCloud team members love working and collaborating together as a team!
Toughest Parts Of The Job:
- Managing multiple phone installations and prioritizing issues in order of urgency
- Troubleshooting and determining issues during an installation
- Resolving Network and connectivity issues with customers and Internet Service Providers
- Determining the overall telecom installation needs and wiring needs of customers and how to guarantee a smooth installation process
- Conversing with people in person, by email, ticket and phone and tracking the communication in our systems
- Managing your time between installations, trainings and on site support needs
How to apply?
Please email your resume and cover letter to [email protected] to complete the application process.
We look forward to hearing from you!