Challenge: Proactive Training Solutions – Unifying a Remote Company
Remote businesses depend on a company image even more so than a traditional brick and mortar store. Building and maintaining a consistent image requires cohesion at every level of the business, from the technology that the customers interact with down to the tools that the employees use.
Telecommunication is an essential factor in the way your company represents itself to customers. This needs to be simple and effective so that the tools do not become an obstacle. On their previous provider, Eric at Proactive Training Solutions noticed that the lack of a company phone standard led to transfer issues, user confusion, and difficulty switching between phones that reflected poorly on the company and their image. Eric sought a service that could provide a uniform solution to strengthen their voice interactions with clients.
After reviewing the options with our Remote On-boarding Specialist, Eric decided to equip his employees with BlueCloudUSA’s mobile soft phone solution. The soft phone allows employees to make and receive calls from the business number just as if they were in the office. Employees can install the soft phone app on their mobile phone regardless of their mobile operating system, while benefiting from the same easy to use app layout that is accessible to all employees. As the company grows, users can be added or removed as needed without the hassle of shipping a physical phone out to remote employees or a need for installation. To tie it all together, BlueCloudUSA built Eric an auto attendant tailored to their needs, that directs calls to the proper employee and mobile app, regardless of geographic location.
Using the mobile soft phone as the company standard for communication has made it easy for employees to work remotely or move between locations. The simplicity of the soft phone app has made it easy for all employees to transfer and manage calls fluidly, allowing them to convey a professional company image over the phone. They no longer have to think twice about adapting to a different phone layout or lugging around extra equipment, since they can make and receive business calls anywhere, directly from their cell phone.
Whether you’re working remotely and plan to move into an office, or just want to remain remote, BlueCloudUSA has the solutions and flexibility to help your business.