Terms

Handset Return Merchandise Authorization Policy

General

  • Defective handsets can be returned within the manufacturer’s warranty period
  • Products must be in the same condition as when they arrived in order to be eligible for a refund
  • Non-defective product returns are subject to restocking fees:

Return Period                                                    Restocking fee (additional charges may apply-see below)

Within 30 days of purchase                          20% may be waived if equipment “like new”

30-60 days of purchase                                    20%

60-90 days after purchase                              30%

90-120 days after purchase                            40% 

Greater than 120 days after purchase        Non-Defective product returns not accepted

 

Credit will be applied to the your account after receipt of the returned device.

To initiate RMA process:

  • To request an RMA contact BlueCloud at 858-800-2121 option 2 or support@bluecloususa.com
  • DO NOT ship back the product until you have an RMA #

See below Shipping Instructions

Shipping Instructions

  • Products must be in the same condition as when they arrived in order to be eligible for a refund.
  • All products must be returned with the original manufacturer’s packaging or will be charged a packaging fee. 
  • All original parts and materials (cords, connectors, cables, power supplies, CD’s, books, etc.) must be included or a fee will be charged.
  • The product must be packed properly in a shipping box, with the RMA number visible on the outside. An RMA label should be shipped with replacement handset, if applicable.
  • Customer is responsible for shipping costs for non-defective product returns.
  • Product must be returned within 10 business days of receiving an RMA number.

Products should be returned to:

9019 Chesapeake Drive

San Diego, CA 92123