FAQ’s We love answering the tough questions!

Frequently Asked Questions:

 

Can I transfer my existing phone numbers to BlueCloud?

Yes. We can transfer (port) your existing toll-free or local number to BlueCloud. The porting process takes approximately 10 business days until your current provider releases the phone number. 

How long does BlueCloud take to activate?

Your account is activated immediately and your phones will arrive in 3 to 5 business days already pre-programmed and are plug and play.

What is involved in setting up our BlueCloud phone system?

The phones are plug and play and most settings, including the individual user settings and voicemail settings will be programmed already. A personalized training session will enable you to customize the rest of the settings.

Can I use my current fax machine with BlueCloud?

Yes.

How much can I expect to save on my phone bill?

On average our customers save between 35% to 50%

Does BlueCloud offer unlimited calling?

Yes, all lines have unlimited calling in the Continental US.

Can I use BlueCloud for international calling?

Yes, international calls may be placed using BlueCloud. Depending on the particular country, calls are charged per minute with our very low competitive rates.

What kind of long-term commitment do I have to make?

No commitment is required. You may cancel at any time. We bill monthly and all major credit cards are accepted.

What is a hosted PBX? Do I not need any equipment in my office?

BlueCloud is a fully managed solution hosted and managed by us in our fully redundant data facilities. This means that all equipment is our responsibility and you do not need to purchase or manage any equipment other then the phones on your desk.

What happens when my internet or power goes down?

In the event your power or internet goes down your customers will have no difficulty reaching you! If your office is experiencing some form of outage, BlueCloud automatically rolls your incoming calls to each individual’s pre-assigned number(s), which can include mobile, home office or other branch locations. With BlueCloud no calls are ever lost. In addition, you may place outgoing calls from your cell phone (or any phone) which will display your office’s caller ID.

Can I really take my extension or phone to a different city or country?

Yes. BlueCloud’s phone service will work anywhere in the world with a high speed internet connection. Just plug your phone into a compatible network and you will be connected as if you are in your office.

Are there additional charges for all the features you offer?

No, all our features, except for call recording and callerID name are free with the service. This includes many new features that are currently under development.

What makes BlueCloud stand out from other providers?

BlueCloud offers very competitive pricing structures, additional functionality at no additional cost, bi-annual upgrades and superb customer service.

How reliable is your network/phone system?

BlueCloud’s reliability exceeds THE 99.9% standard. This means that our system is full operationally virtually every second of every day and up and running 99.9% of the time. In the event of a surprise “technical challenge”, the BlueCloud full time technicians at our data center, our redundant internet feeds and state-of-the-art monitoring tools will insure the reliability your business requires.

Do I “own” my number? Can I keep my toll-free or local number if I choose to cancel?

The number that was transferred to BlueCloud or any numbers given to you by BlueCloud are your numbers; they belong to you. There is never a charge for transferring out your numbers.

Does BlueCloud support 911 calls?

Yes, we are fully compliant with enhanced 911 (E911).

Can I use digitals phones from a former provider on BlueCloud System?

If your phones are digital phones and use SIP technology then they should work with us. BlueCloud will work with your current hardware to make them fully compatible with our platform.

Are there any technical reasons why this phone system would not work in our office?

On the rare occasions that your location has a particular firewall or server that would prevent the phones from working properly, one of our technicians, specially trained in dealing with these issues, would work with you to make sure the problem is quickly resolved

What are the bandwidth requirements that are needed to support BlueCloud and how will this affect my Internet?

Most high-speed Internet connections are adequate to support the system. We would be happy to review your Internet speed and verify its connection compatibility.

I am in a contract with my current carrier, what are my options?

Many carriers will allow you to terminate a contract after a 30 or 60 day notice period with no fee or at a nominal fee. We would be happy to work with you in reviewing your current contract commitment and make appropriate recommendations.

I have heard digital service/VOIP quality is not good, is that true?

Digital systems historically had a reputation of having quality issues but with the expansion and enhanced configuration of the Internet back bone, quality and integrity has vastly improved. In addition, with BlueCloud state-of-the-art hardware and software your voice quality will be as good if not better than any system you currently have. We provide HD voice for the best clarity and quality.

Voice quality has 2 sides: your network and our network. We can work with you to insure your network will function at its maximum.

Will BlueCloud’s phone lines work for credit card processing and for calls to my alarm company?

Currently all digital phone service providers are restricted from providing connectivity with credit card processors and alarm central stations. For technical reasons they require the old-fashioned analog lines for their communication. You will need to keep a single phone company line operational for that purpose.

Is it true that faxing doesn’t work through digital systems?

While some other providers have a poor track record with faxing, we have superior technology that enables reliable faxing domestically. With this technology you get additional functionality that you would not receive with a traditional fax line, such as fax-to-email, faxing direct from your computer and a digital copy of every fax accessible through a web management portal.

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